Mahmoud HAOUAT L'experience client et l'après Covid Resumé:** L'article qu'on va partager aujourd'hui démontre la manière avec laquelle la pandémie de COVID-19 a affecté l'expérience client ainsi que la manière avec laquelle les entreprises se son... Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Customer experience management Customer journey Expérience Client Parcours client janv. 19, 2023 0 475 Expérience Client
Mahmoud HAOUAT Digital in 2023 Abstract: ** In 2022, was a strange and tough year for firms all over the world. It was marked by the beginning of post pandemic life, the Russo-Ukrainian War, the beginning of inflation and other ... AI Adaptive AI Age Of The Customer Customer experience management Customer journey Data Digital Digital Transformation Mangement de l'expérience client customer experience janv. 4, 2023 0 439 Digital Transformation
Mahmoud Haouat Customer Journey and Data Abstract: ** Nowadays customers are more aware of their power, they have an abundance of choice, and are very hard to please, satisfy and keep. The products in itself is not enough anymore. This... Analytics Big Data Customer experience management Customer journey Data oct. 31, 2022 0 514 Customer experience
Mahmoud Haouat Customer Journey Mapping: a how to guide Abstract: ** Research by American Express found that * 86% of customers are willing to pay more [1] * for a better experience. To improve the customer experience and subsequently customer's loyal... Customer experience management Customer journey Customer journey mapping customer experience oct. 24, 2022 0 600 Customer experience