Blog Posts | Global Performance GLOBAL PERFORMANCE BUSINESS SERVICES - Cabinet de consulting opérationnel, Data et Digital

4 Articles

Customer journey ×

L'experience client et l'après Covid

Resumé:** L'article qu'on va partager aujourd'hui démontre la manière avec laquelle la pandémie de COVID-19 a affecté l'expérience client ainsi que la manière avec laquelle les entreprises se son...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Customer experience management Customer journey Expérience Client Parcours client

Jan 19, 2023

0 476

Expérience Client

Digital in 2023

Abstract: ** In 2022, was a strange and tough year for firms all over the world. It was marked by the beginning of post pandemic life, the Russo-Ukrainian War, the beginning of inflation and other ...

AI Adaptive AI Age Of The Customer Customer experience management Customer journey Data Digital Digital Transformation Mangement de l'expérience client customer experience

Jan 4, 2023

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Digital Transformation

Customer Journey and Data

Abstract: ** Nowadays customers are more aware of their power, they have an abundance of choice, and are very hard to please, satisfy and keep. The products in itself is not enough anymore. This...

Analytics Big Data Customer experience management Customer journey Data

Oct 31, 2022

0 515

Customer experience

Customer Journey Mapping: a how to guide

Abstract: ** Research by American Express found that * 86% of customers are willing to pay more [1] * for a better experience. To improve the customer experience and subsequently customer's loyal...

Customer experience management Customer journey Customer journey mapping customer experience

Oct 24, 2022

0 601

Customer experience

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