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Digital in 2023

Abstract: ** In 2022, was a strange and tough year for firms all over the world. It was marked by the beginning of post pandemic life, the Russo-Ukrainian War, the beginning of inflation and other ...

AI Adaptive AI Age Of The Customer Customer experience management Customer journey Data Digital Digital Transformation Mangement de l'expérience client customer experience

Jan 4, 2023

0 441

Digital Transformation

How to create the perfect customer experience?

Abstract: ** In recent years, organizations all over the world and across different sectors have been forced to overhaul many of their strategies as the importance of CX has taken center stage. Cu...

Age Of The Customer Analytics Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Insights Customer experience management Empowered Customers customer experience

Nov 14, 2022

0 413

Customer experience

How to nail your CRM strategy?

Abstract: ** We can all agree that CRM is a huge market, according to the data It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029 and over 82% of firms use it. I...

Age Of The Customer CRM Customer Centricity Customer Engagement Customer Obsession Empowered Customers customer experience

Nov 14, 2022

0 428

CRM

How to create the perfect customer experience?

Abstract: ** In a world where customer expectations are sky high, firms have no other choice but to deliver an exceptional customer experience. Consequently, more and more organizations are becomin...

Age Of The Customer Customer Centricity Customer experience management customer experience

Nov 11, 2022

0 527

Customer experience

How to build a successful customer experience?

Abstract: ** Meeting new consumer needs and expectations, is becoming a critical challenge in this post Covid-19 market, it's considered a jail free card for many business. The recent shifts in bo...

Customer Centricity Customer Engagement Customer experience management Empowered Customers customer experience

Nov 11, 2022

0 537

Customer experience

Adaptive AI and its impact on customer experience

Abstract: ** None [1] Business in 2022 is challenging, particularly when it comes to customer satisfaction and loyalty. Nowadays customers are demanding more and more from brands than ever. Beside...

AI Customer experience management customer experience

Nov 1, 2022

0 539

Customer experience

Customer experience and AI

Abstract: ** In today's climate, consumers have the power to rule and control the market. In light, of this most firms decided to opt for customer experience as a way to satisfy and retain their c...

AI Analytics Big Data Data customer experience

Oct 25, 2022

0 455

Customer experience

Customer Journey Mapping: a how to guide

Abstract: ** Research by American Express found that * 86% of customers are willing to pay more [1] * for a better experience. To improve the customer experience and subsequently customer's loyal...

Customer experience management Customer journey Customer journey mapping customer experience

Oct 24, 2022

0 602

Customer experience

Prediction: The future of CX

Abstract: ** Since the global economy is [1] constantly changing, many firms have decided to invest more in their costumers, in the hope of understanding how they think and also to gain a considerab...

Analytics Big Data Data Predictive Analytics customer experience

Oct 20, 2022

0 569

Analytics

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