Blog Posts | Global Performance GLOBAL PERFORMANCE BUSINESS SERVICES - Cabinet de consulting opérationnel, Data et Digital

6 Articles

Customer Engagement ×

L'experience client et l'après Covid

Resumé:** L'article qu'on va partager aujourd'hui démontre la manière avec laquelle la pandémie de COVID-19 a affecté l'expérience client ainsi que la manière avec laquelle les entreprises se son...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Customer experience management Customer journey Expérience Client Parcours client

Jan 19, 2023

0 476

Expérience Client

Social media, the perfect tool for a high rate customer satisfaction and customer loyalty

Abstract: ** According to the latest reports, every minute there's over 4 million people in the world responds with ‘like’ button to the content on Facebook, over 1.5 million on Instagram, and 350 th...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Social media

Dec 20, 2022

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Social Media

Consumer sentiment analysis: turning web data into actionable insights

Abstract: ** Companies prefer to base important decisions on a complete, and credible understanding of their customers, what matters to them, what they like, dislike etc... Unfortunately too many ...

Age Of The Customer Analytics Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Insights Customer Obsession Data Empowered Customers

Nov 17, 2022

0 608

Analytics

How to create the perfect customer experience?

Abstract: ** In recent years, organizations all over the world and across different sectors have been forced to overhaul many of their strategies as the importance of CX has taken center stage. Cu...

Age Of The Customer Analytics Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Insights Customer experience management Empowered Customers customer experience

Nov 14, 2022

0 412

Customer experience

How to nail your CRM strategy?

Abstract: ** We can all agree that CRM is a huge market, according to the data It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029 and over 82% of firms use it. I...

Age Of The Customer CRM Customer Centricity Customer Engagement Customer Obsession Empowered Customers customer experience

Nov 14, 2022

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CRM

How to build a successful customer experience?

Abstract: ** Meeting new consumer needs and expectations, is becoming a critical challenge in this post Covid-19 market, it's considered a jail free card for many business. The recent shifts in bo...

Customer Centricity Customer Engagement Customer experience management Empowered Customers customer experience

Nov 11, 2022

0 536

Customer experience

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