Blog Posts | Global Performance GLOBAL PERFORMANCE BUSINESS SERVICES - Cabinet de consulting opérationnel, Data et Digital

8 Articles

Customer Centricity ×

L'experience client et l'après Covid

Resumé:** L'article qu'on va partager aujourd'hui démontre la manière avec laquelle la pandémie de COVID-19 a affecté l'expérience client ainsi que la manière avec laquelle les entreprises se son...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Customer experience management Customer journey Expérience Client Parcours client

Jan 19, 2023

0 476

Expérience Client

Unified Payments Interface (UPI) Product Overview

Abstract: ** Unified Payments Interface (UPI) is a system that powers multiple bank accounts into a single mobile application (of any participating bank), merging several banking features, seamle...

Banking Customer Centricity Customer Obsession

Dec 26, 2022

0 633

Banking

Social media, the perfect tool for a high rate customer satisfaction and customer loyalty

Abstract: ** According to the latest reports, every minute there's over 4 million people in the world responds with ‘like’ button to the content on Facebook, over 1.5 million on Instagram, and 350 th...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Social media

Dec 20, 2022

0 552

Social Media

Consumer sentiment analysis: turning web data into actionable insights

Abstract: ** Companies prefer to base important decisions on a complete, and credible understanding of their customers, what matters to them, what they like, dislike etc... Unfortunately too many ...

Age Of The Customer Analytics Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Insights Customer Obsession Data Empowered Customers

Nov 17, 2022

0 608

Analytics

How to create the perfect customer experience?

Abstract: ** In recent years, organizations all over the world and across different sectors have been forced to overhaul many of their strategies as the importance of CX has taken center stage. Cu...

Age Of The Customer Analytics Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Insights Customer experience management Empowered Customers customer experience

Nov 14, 2022

0 411

Customer experience

How to nail your CRM strategy?

Abstract: ** We can all agree that CRM is a huge market, according to the data It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029 and over 82% of firms use it. I...

Age Of The Customer CRM Customer Centricity Customer Engagement Customer Obsession Empowered Customers customer experience

Nov 14, 2022

0 426

CRM

How to create the perfect customer experience?

Abstract: ** In a world where customer expectations are sky high, firms have no other choice but to deliver an exceptional customer experience. Consequently, more and more organizations are becomin...

Age Of The Customer Customer Centricity Customer experience management customer experience

Nov 11, 2022

0 525

Customer experience

How to build a successful customer experience?

Abstract: ** Meeting new consumer needs and expectations, is becoming a critical challenge in this post Covid-19 market, it's considered a jail free card for many business. The recent shifts in bo...

Customer Centricity Customer Engagement Customer experience management Empowered Customers customer experience

Nov 11, 2022

0 536

Customer experience

À propos

Publications, analyses et points de vues concernant les divers sujets qui peuvent intéresser les lecteurs que vous soyez un dirigeant d'entreprise ou une simple personne soif de connaissances.

Follow Us

Archives

Tags

Adaptive AI Age Of The Customer Agile AI Analytics API Automation Automative B2B B2B Marketing Banking Big Data Business CEM Climate Change Consumer Behavior Consumer Loyalty CRM Customer Centricity Customer Engagement customer experience Customer experience management Customer Insights Customer journey Customer journey mapping Customer Obsession Data Data Analytics Data Literacy Data management Digital Digital Business Digital Transformation ecosystem Empowered Customers Environmental Sustainability ERP ESG Explainable AI Expérience Client Finance Innovation Intelligence Artificielle Kanban Leadership Machine Learning macroeconomic Management Mangement de l'expérience client Marketing Marketing B2C Marketing Strategy Marketing Technology (Martech) Metaverse Odoo Organisation organization Parcours client Power BI Predictions Predictive Analytics Privacy Robotique RPA Scrum Social media Social media analytics Supply chain Sustainable Development Technologie Technology Value