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Customer Obsession ×

L'experience client et l'après Covid

Resumé:** L'article qu'on va partager aujourd'hui démontre la manière avec laquelle la pandémie de COVID-19 a affecté l'expérience client ainsi que la manière avec laquelle les entreprises se son...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Customer experience management Customer journey Expérience Client Parcours client

janv. 19, 2023

0 475

Expérience Client

Unified Payments Interface: A product overview

Abstract: ** Unified Payments Interface (UPI) is a system that powers multiple bank accounts into a single mobile application (of any participating bank), merging several banking features, seamle...

Banking Customer Centricity Customer Obsession

déc. 26, 2022

0 633

Banking

Social media, the perfect tool for a high rate customer satisfaction and customer loyalty

Abstract: ** According to the latest reports, every minute there's over 4 million people in the world responds with ‘like’ button to the content on Facebook, over 1.5 million on Instagram, and 350 th...

Age Of The Customer Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Obsession Social media

déc. 20, 2022

0 552

Social Media

Consumer sentiment analysis: turning web data into actionable insights

Abstract: ** Companies prefer to base important decisions on a complete, and credible understanding of their customers, what matters to them, what they like, dislike etc... Unfortunately too many ...

Age Of The Customer Analytics Consumer Behavior Consumer Loyalty Customer Centricity Customer Engagement Customer Insights Customer Obsession Data Empowered Customers

nov. 17, 2022

0 608

Analytics

How to nail your CRM strategy?

Abstract: ** We can all agree that CRM is a huge market, according to the data It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029 and over 82% of firms use it. I...

Age Of The Customer CRM Customer Centricity Customer Engagement Customer Obsession Empowered Customers customer experience

nov. 14, 2022

0 426

CRM

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